Telecom companies have a lot of things going for them. You have the traditional voice along with data services and now television and mobile cellular services. As a customer, people can now enjoy bundled services at lower rates and with better service. With all these myriad services rolling out, how does the ISP ensure that everything is accounted for? This is where telecom billing OSS becomes vital.
Today, there are nuances and challenges in almost every service that is delivered to the customer. Though the local calls are free for a flat monthly rate, your typical land line phone can offer other services too. Things like long distance calls, international calls, voice mail services, etc. Each of these has a different rate and billing structure. So your billing system needs to handle these correctly.
The more modern solutions, like cellular services, have even more complexities in offerings. In developed nations, the introduction of 3G services has meant that mobile networks are now being used for both voice and data services. The rates for both are different and so are their usages. In the developing nations, there are multiple short term and long term plans for plain 2G voice services too. The billing systems need to address all these variations.
While ISPs may be convinced to go for a telecom billing solution, given its benefits, it is not a simple step. Developing and deploying a robust billing solution requires some investment and lot of planning. Everything must be done right – from the correct software to bill the customer to setting up a team to address customer billing issue, all need to be implemented.
Getting good hardware fast enough and reliable enough to run good software is a great starting point. The next is the telecom billing OSS that will be tracking all the usages and billing accordingly. The third aspect is the billing cycle. While ideally it would great to have individual customer billing cycles, it may not be a practical solution. Most billing solutions adopt the batch processing approach; you determining the billing cycles is important.
The next aspect of the billing solution is the distribution and collection. ISP needs to distribute the bills and ensure proper collection of the bills. Bill distribution means printing bills and mailing them. On the other hand, collection will require a good network that allows users to pay the bills conveniently. The use of online billing and payment is now making life easy for both the ISP and the customer.
Last, but certainly not the least, is the customer care support for the billing details itself. More often than not, customers do not understand the plan details and are surprised with the billed amount. Other times, there could be genuine glitch in the billing software. All these need to be handled by a customer care department.
In conclusion, telecom billing solution is a great option that ISPs pursue to ensure that revenues keep coming regardless of the service offerings they provide to the customers. Adopting a billing solution requires a good understanding and study of various aspects. A good knowledge of telecom OSS can help in building a great billing solution that delivers the best results.
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